Tenants
What we stand for as Landlords
Explore our available properties and experience the difference of renting with us. Welcome home!
At ROCL, we understand that finding the right home is essential for your well-being and peace of mind. That’s why we go above and beyond to ensure that our properties meet your needs and exceed your expectations.
With a diverse portfolio of residential properties, ranging from cozy apartments to spacious houses, we offer options to suit every lifestyle and budget. Our properties are maintained to provide you with a safe, clean, and enjoyable living environment.
But our commitment to you doesn’t stop there. We believe in building strong relationships with our tenants, and our friendly and responsive team are always here to support you. Whether you have a maintenance request or simply need some advice, we’re just a call or click away.
Our Process
01.
Get in touch!
Before choosing a property, get in touch with us! We’ll assist you in finding a place that perfectly suits all your needs and provides long-term benefits. Our expertise ensures that you make a decision you’ll be happy with for years to come. Let us guide you to your ideal property!
02.
Personalised Consultation
We’ll conduct a personalised consultation to understand your preferences, lifestyle, and budget. This allows us to narrow down the options to properties that truly match what you’re looking for, saving you time and effort in your search.
03.
Property Tours and Final Selection
We’ll arrange and accompany you on tours of the top properties that meet your criteria. With our insights and support, you can confidently compare your options and make a well-informed decision. Our goal is to ensure you find a property you’ll love and that will benefit you for years to come.
These are not the only steps in our process; we may request additional information and offer further assistance as needed to ensure you find the perfect property. Our comprehensive approach is designed to address all your needs and preferences, providing you with a seamless and satisfying experience from start to finish.
The DO's and Don'ts
Looking for a new home has many moving parts, and be confusing.
Our team is here to assist you with any questions or concerns you may have. Whether you need assistance with a repair, have a question about your tenancy agreement, or simply want to share feedback, we’re always available to help.
DOs
- Pay your rent on time, every time
- Read the tenancy agreement
- Insure your belongings
- Respect your neighbours
DON'Ts
- Forget to ask important questions
- Move out without informing your landlord
- Ignore communication
- Make unauthorised alterations
Important Documents
Good Tenant Guide
This document is what we expect off you as a tenant, if you have any questions contact us!
Portal User Guide
This document is a guide on how to use our tenant’s portal, if you have any questions contact us!
Application Form
This document is a Tenancy Application Form, this document is very important if you need help with any part of it, please contact us.
Rent Arrears Process
This document is our process of collecting rent and other information related, if you have any questions contact us!
Portal Access
Within this portal, you’ll find all the resources and information you need to make your renting experience as smooth and enjoyable as possible. From maintenance requests to helpful tips for maintaining your property, everything you need is just a click away.
Frequently Asked Questions
If you can’t find the answer to your quesiton here, don’t hesitate to call us!
General Question
References are a way for ROCL to help ensure you can make monthly rental payments on time and look after the property. It’s standard practice to get references from previous landlords and your employer. In addition, we may request proof of income and run credit history checks.
A guarantor is someone who takes responsibility to pay rent arrears or damages if you can’t pay them. Typically, you and your guarantor should have a trusting relationship. We usually require a guarantor if there are problems with your references
Tenants are typically liable to pay bills for council tax, gas, water, electricity and the TV license.
A property inspection is when we arrange to check its condition or state of repair. By law, you must give you at least 24 hours’ notice in writing, and the inspection must be during reasonable times.
ROCL is required by law to ensure your rental property is kept in a habitable and safe condition. In addition, it’s our responsibility to ensure you have access to necessary utilities such as heating, hot water and running cold water.
You must keep the property clean, avoid causing damage and promptly report any repair issues to ROCL.
Speak to us as soon as you realise you will have difficulties paying rent. Don’t wait until you miss a rent payment. Rent arrears are a breach of contract, and you could incur late fees or, worse still, eviction. We may be able to negotiate a payment plan, but you need to act quickly. It’s also a good idea to contact your local Citizens Advice Bureau for help.
Emergency Question
Please can National Gas Emergency Service on 0800 111 999.
Call 105 to reach your local network operator, they should be able to help.
Please contact a local locksmith yourself and arrange for the correct number of keys to be supplied to ROCL.
Turn off the water at the mains and contact ROCL on the Out of Hours Emergency number provided to you at the start of your tenancy.